Privacy Policy

Synchronous Building Automation (“Synchronous”, “we”, “us”, “our”) is an Australian building automation and smart building integration company with offices in Sydney and Canberra. We design, install and maintain building management systems (BMS), energy monitoring solutions and IoT platforms for commercial, government and institutional clients across Australia.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website at syncba.com.au or engage with our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

We may collect the following categories of personal information:

We use the personal information we collect for the following purposes:

• To respond to your enquiries, provide quotes and communicate about potential or active projects.
• To deliver, manage and support our building automation, energy management and IoT services.
• To schedule site visits, maintenance and service appointments.
• To send you relevant updates about our services, products or industry insights where you have opted in to receive communications.
• To improve our website, services and overall customer experience through usage analysis.
• To comply with our legal and regulatory obligations.

We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — trusted third-party providers who assist us in operating our website, delivering services or conducting business operations (e.g. cloud hosting, email platforms, CRM systems). These providers are contractually bound to protect your information.
• Project partners and subcontractors — where necessary to deliver contracted building automation services, and only with information relevant to the project at hand.
• Legal obligations — where required by law, regulation, court order, subpoena or government authority, or where we believe disclosure is necessary to protect our rights, safety or property.
• Business transfers — in the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our measures include encrypted data transmission (SSL/TLS), secure hosting infrastructure, access controls and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes and to enforce our agreements. When your information is no longer required, we will securely delete or de-identify it in accordance with our data retention policies.

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct any inaccurate, incomplete or outdated information.
• Deletion — request that we delete your personal information, subject to any legal obligations requiring us to retain it.
• Opt out — unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Complaint — lodge a complaint with us if you believe we have breached the Australian Privacy Principles. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided below.

Our website may contain links to third-party websites, including those of our technology partners and industry organisations. We are not responsible for the privacy practices, content or security of those external sites. We encourage you to review the privacy policies of any third-party website before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Where changes are significant, we may also notify you by email or through a notice on our website.

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us: